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Thursday, September 18, 2014   12:41 PM    |   86°F
 
 

Text and Email Alerts

FAQS

Index

What is the LSUHSC-NO Text Alert System?

Who can use the LSUHSC-NO Text Alert System?

How will this system be used?

Does my phone support text messaging?

Who will the emergency text notifications come from?

What are the limitations of the system?

How do I opt-in for text alert services?

Where can I find answers to questions about the LSUHSC-NO Text Alert System?

How many email addresses and phone numbers can I sign up with?

What if I don't want to receive these messages when I go on vacation?

What can I do on my end to be sure that I receive the alerts?

If I receive a text alert on my cell phone, can I respond to the message?

How may I opt-out of this service?


What is the LSUHSC-NO Text Alert System?

In order to better communicate emergency information to the campus community, LSUHSC-NO has implemented the LSUHSC-NO Text Alerting System. Participation is not mandatory, but encouraged. To receive alerts, individuals must choose to be included in the system by providing their cell phone or personal email information during registration. There is no fee to subscribe, but users will have to pay regular text messaging rates through their cellular providers.

Who can use the LSUHSC-NO Text Alert System?

As part of the development of our emergency notification system, the LSU Health Sciences Center—New Orleans (LSUHSC-NO) Text Alerting System is now available to all LSUHSC-NO faculty, staff, students and external affiliates such as Louisiana Healthcare Network and LSUHSC Foundation employees.

How will this system be used?

Once your cell phone number is registered, you would receive potential alert notifications related to dangerous or threatening situations or conditions (occurring or anticipated) in facilities owned by LSUHSC-NO on the downtown and Dental School academic campus. Be reminded that the purpose and intent of the LSUHSC-NO Text Alert System is related to any form of identified emergency or threat to our university community.

When you receive your validation code, the message will also incorrectly state “You'll receive approx 4msg/mo. Std charges apply”. This is NOT an accurate statement based on LSUHSC-NO’s usage but this text is mandated by phone carriers to ensure proper delivery of alerts through e2Campus. For an accurate account of how often LSUHSC-NO uses this system, please view our Alerts History page.

Does my phone support text messaging?

Check your phone’s text messaging capability from the e2Campus test application.

If you don't receive the test, make sure you have a text messaging plan and your phone is in an area with coverage displaying a good signal.  Also, verify with your carrier that they are allowing SMS messages from the e2Campus short codes 79516 (primary short code) and 70359 (failover short code).

Who will the emergency text notifications come from?

The text notifications will come from 'LSUHSC'.

What are the limitations of the system?

Text messages in general are limited to approximately 160 characters and some carriers/devices are limited to approximately 120 characters. This means that text messaging is less about full communication and more about alerting.

When an alert is sent it traverses multiple provider networks and message delivery timing depends on the reliability of your service provider. Text messaging is an important part of our emergency alerting system that is used in conjunction with more communicative alerting mechanisms

Other alerting mechanisms available at LSUHSC-NO include e-mail, media notifications, web updates, on-campus digital signage, and even person-to-person phone trees.

How do I opt-in for text alert services?

To opt-in to the LSUHSC-NO Text Alert System you must have an LSUHSC-NO user ID. If you are on campus and are using Internet Explorer with our proxy server you will automatically be logged in to the system upon clicking Sign Up or Login. Users off campus or using other browsers will first receive a prompt to login.

If using a public system, kiosk, or someone else's computer, make sure you're logged in under your account by checking your name on the e2Campus webpage.  If you find that you were logged in under someone else's account, log off the computer and log back in under your LSUHSC-NO user ID.

Where can I find answers to questions about e2Campus?

For support, contact the LSUHSC-NO Help Desk 24 hours per day and 7 days per week at (504) 568-HELP.

How many email addresses and phone numbers can I sign up with?

You can sign up with up to two phone numbers and six email addresses.  Note that it is not necessary to sign up with your LSUHSC-NO email address since mass email is a part of our emergency communication process.

What if I don't want to receive these messages when I go on vacation?

You may log into the LSUHSC-NO Text Alert System through our login page and deactivate the phone number. Be sure to re-activate the number when you return from vacation. A tutorial is available for this process.

What can I do on my end to be sure that I receive the alerts?

For the email addresses that you've added to our alert system, make sure that you have adequate space available to receive an email. Unless you use email continuously throughout the day and leave it open, email may not be an effective alerting mechanism.  Please consider adding an SMS number for timely notifications.

For the mobile phones, be sure your phone is charged and you remain in an area where signal is adequate to receive a message. If you have a phone where you can recognize the sender and setup a special alert for this sender, you may want to do this for e2Campus when you receive your validation alert. Check with your phone vendor for information on if this is possible and how to do this.  Also, verify with your carrier that they are allowing SMS messages from the e2Campus short codes 79516 (primary short code) and 70359 (failover short code).

If I receive a text alert on my cell phone, can I respond to the message?

Replies to alert notifications will not be received by LSUHSC-NO. If you attempt to reply to the alert notification you will receive a new text message in response similar to following:

"We are sorry but we did not understand your request. Please try again."

If you need support, contact the LSUHSC-NO Help Desk 24 hours per day and 7 days per week at (504) 568-HELP.

How may I opt-out of this service?

To opt-out you must login and change services to "inactive" for each phone number and email address associated with your account. This preserves your account and personal information but will immediately halt receipt of alert notices. If you’d like your account to be deleted, please contact Information Security at security@lsuhsc.edu to request that your account be removed.  A tutorial is available for this process.